This programme aims to introduce fundamental skills, tools and techniques needed by professionals to identify and solve problems in an increasingly complex and rapidly-changing business environment. Participants learn how to resolve problems and issues in a more effective and creative manner and apply these approaches to their own real-work problems/situations during the workshops.

Learning Outcomes

  • Understand the mindset and culture that business agility instills
  • Learn how to leverage a model for change that is based on current management thinking and human dynamics
  • Understand techniques to help examine and improve your work practices
  • Learn how to use value stream maps, Kanvan values, principles and practices, A3’s lean thinking to eliminate waste and create space for innovation.

Programme outline

  • The genesis of business agility – where these approaches came from and why they work
  • Reality check, understanding the evolving needs of our customers and rising threats from new competitors and volatile markets
  • Creating a growth mindset
  • Complexity theory and how it applies to the business environment
  • Understand how to measure value
  • Experiment to transform uncertainty into knowledge
  • How to reframe all work in terms of performance criteria that creates values
  • Creating space for ideation and innovation
  • Learning to identify and eliminate waste
  • Understanding and leading change
  • Building customer value and empathy
  • Personal agility and building a personal brand
  • Breaking paradigms