Creative Problem-Solving for Better
Decision-Making

Overall Aim:

This programme aims to introduce fundamental skills, tools and techniques needed by professionals to identify and solve problems in an increasing complex and rapidly-changing business environment. Participants learn how to resolve problems and issues in a more effective and creative manner and apply their learnings to their own real-work problems/situations during the workshop.

How you benefit:

  • Appreciate the need for creativity in problem-solving
  • Identify organisational and personal barriers to using creative approaches
  • Understand and utilise a 4-step problem-solving model
  • Appreciate a range of tools and techniques available to each of the 4 steps and identify the most appropriate tool to use
  • Apply the tools to real work problems/situations

Programme Outline:

  • Exploring typical problem-solving approaches
  • Understanding the need for creative approaches
  • Organisational and personal barriers to using creativity
  • Practising different thinking techniques such as Thinking Styles: Convergent vs. Divergent Thinking and De Bono’s Six Thinking Hats
  • Applying the 4-Step problem-solving model
  • Understanding and using tools such as Why Laddering, 5W 1H, the KJ Method, Fishbone diagrams, replacing key words, etc.
  • Generating a wide range of potential solution using tools such as brainstorming, analogy, reversal, cartoon storyboard, what if, super-hero, etc.
  • Objectively evaluating all potential solutions using tools such as sorting, rating, potentials, five-finger consensus, the $1,000-dollar test, etc.
  • Applying tools such as force field analysis, stakeholder-mapping/analysis, feasibility/attractiveness matrix, etc. to select the best solution
  • Addressing stakeholders’ concerns and expectations in overall decision-making process
  • Identifying and managing risks

Who should attend:

New managers, mid-level managers, and individual contributors looking to develop decision-making skills using a creative thinking process.

Speak to us for more information on our programmes, or if you wish for us to customise one for you.

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