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Derek Henson Derek is an accredited Master Trainer with more than 16 years of experience in delivering Sales Performance, Leadership, Customer Service, Executive Coaching, and Change Management programmes. He was responsible for developing and delivering in-house training programs for all levels of staff in Changi International Airport Services. Derek was also responsible for the customization, … Continue reading “Derek Henson”

Paul Stuart Paul is Co-founder, Master Facilitator and Senior Director, Client Solutions of Kaleidoskope. Originally from the UK, Paul started his career with British Airways in both HR and operations roles. Following his stint in British Airways, Paul further advanced his career in the airline industry and joined European Air Catering Services and SAS Service … Continue reading “Paul Stuart”

Forming and Retaining the Right Team Finding the best candidates, externally or internally, can be challenging. To do so, you need to have clear requirements in terms of skills, as well as understand the intangible qualities that affect the way your team functions. Once a team is in place, another challenge awaits – retaining your … Continue reading “Forming and Retaining the Right Team”

Delivering Change Businesses have to cope with greater change at a more frequent and faster pace than ever before. Whatever your goals are — be it refining your organisation’s structure, developing a new product, entering a new market, merging or acquiring a new business or ensuring that new strategic initiatives are implemented — we can … Continue reading “Delivering Change”